Contact Dell Technologies Customer Service
How to Reach a Person at Dell Technologies
Verified Contact Information
Toll-Free Number:
-
1-866-438-3622Dell Technologies Specialists
Customer Service:
-
1-866-666-5719Deals
-
1-800-782-4362Dell EMC Support
-
1-800-288-4410Home Users - Fee Based Out of Warranty
Accessibility:
accessibilityfeedback@dell.com
Legal:
privacy@dell.com
Privacy Inquiries
Sales/ Reservations:
us_sales@dell.com
Dell Technologies Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Dell Technologies Phone Number
1 (866) 438-3622
Average Hold Time
00:02:06
Average Calls duration
4 minutes
Most Popular Dell Technologies Email Address
accessibilityfeedback@dell.com
Dell Technologies Live Agent Availability
5% of callers successfully reach a real person
Issue Resolution Rate
Low (5% reported full resolution)
Dell Technologies Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Dell Technologies Phone Number | 1 (866) 438-3622 |
| Average Hold Time | 00:02:06 |
| Average Calls duration | 4 minutes |
| Most Popular Dell Technologies Email Address | accessibilityfeedback@dell.com |
| Dell Technologies Live Agent Availability | 5% of callers successfully reach a real person |
| Issue Resolution Rate | Low (5% reported full resolution) |
| Dell Technologies Customer Service Rating | 4 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 93% phone, 7% email |
| Common Reasons for Contact | Product/ service, request for information and account |
| Prepare before the call to Dell Technologies | Email, phone number or address or zip code |
Contact Information
Dell Technologies Website:
Dell Technologies Help Center:
Corporate Office Address:
Dell Technologies Inc.
One Dell Way, RR1-61
Round Rock,
Texas
78682
United States
Other Info (opening hours):
Other Locations:
5450 Great America Pkwy,
Santa Clara, CA 95054
4747 N 22nd St,
Phoenix, AZ 85016
2400 Strawberry Mansion Dr,
Philadelphia, PA 19132
Summary of Dell Technologies Customer Service Calls
129
TOTAL
CALLS
CALLS
04:15
AVG CALL
DURATION
DURATION
5%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Dell Technologies?
Product/ Service Question:
- “To connect my Dell laptop to wi fi”
- “Computer broke”
- “Computer isn’t working”
Request for Information Question:
- “I need help with dell migrate”
- “Updated Dell Assistant on my computer and now I cannot login.”
- “Do you speak to a rep about my dell laptop”
Account Question:
- “Bios password”
- “Login password”
- “Password login on my dell lattitude”
Shipping and Delivery Question:
- “Missing package”
- “Missing delivery”
- “Have not received Dell Credit materials in the mail”
Return/ Replace Question:
- “Return”
- “Returnn”
- “Need label to send back monitor after receiving one in exchange.”
Payments and Charges Question:
- “My bill”
- “Double billing for software license”
Staff Question:
- “Service dissatisfaction”
- “Computer in manufacturing mode and can’t locate service id anywhere”
Activation/ Cancellation Question:
- “Cancel order”
Other Question:
- “Sales”
- “Laptop doesn’t let me open google browser”
- “Repair”
Compare Dell Technologies Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Dell Technologies